Faqs
Do you ship worldwide? What is the shipping fee?
Yes. We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
Free shipping on all U.S.A orders. Shipping fee depends on time. You can see the details in the check out step.
How long does shipping take ?
Average Est. Processing Time
- 1-3 business days
Average Est. Shipping Time
- US: 7-12 business days
- EU: 12-15 business days
- Rest of the world: 12-15 business days
- 2-6 additional days due to external factors beyond our control
What about customs ?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Where i can find size chart ?
You can find all the size chart information just above the “add to cart” button or refer here: Size Chart
How to track my order ?
You will receive an email once your order is shipped that contains your tracking information. If you don’t receive the tracking information within 5 -7 days, please contact us. For some shipping companies, it takes 7-10 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 7-10 days since you receive it, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
WHAT IS THE STATUS OF MY ORDER?
To ensure the security of your order. Your tracking code will be emailed 3-7 days after the product has been shipped.
My tracking not working ?
Tracking code typically takes 7-10 several business days to update into the online system. Sometimes it will be 10-15 days when logistics has too huge backlogs. So please wait a few days more and then check again. If not, please contact us.
Cancel, modify and change an order ?
Once your order has been submitted, you may cancel it or modify address within 24 hours of placing it by visiting contact us or reaching out to our Customer Service team at [email protected]
Return & Refund Policy ?
Please review our Returns & Refund policy for details on how to setup a return & refund at link below : https://luxjerseys.com/refund-and-returns-policy/
How secure is my payment ?
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
WHAT IS THE SECURITY CODE?
Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
Is my credit/debit card charged as soon as I order a product?
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
What payment methods do you accept?
Credit Cards
We accept Visa, American Express, Mastercard, and Discover via Paypal
Debit Cards
We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.